WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.
TO START A RETURN, YOU CAN CONTACT US AT: Lusotropica.contact@gmail.com
PLEASE NOTE THAT RETURNS WILL NEED TO BE SENT TO THE FOLLOWING ADDRESS:
Cemal Yildirim
Kalscheurer Weg 18
50969 Cologne
Germany
YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE THE GOODS TO CANCEL YOUR ORDER. FURTHER INFORMATION CAN BE FOUND IN OUR CANCELLATION POLICY.
PLEASE NOTE THAT WE CANNOT REIMBURSE SHIPPING COSTS ALREADY INCURRED OR THE RETURN SHIPPING COSTS. WE ASK THAT YOU PACK THE PRODUCTS SECURELY TO PREVENT DAMAGE DURING SHIPPING.
YOU ARE ONLY LIABLE FOR ANY LOSS IN VALUE OF THE GOODS IF THIS LOSS IN VALUE IS DUE TO HANDLING OF THE GOODS THAT IS NOT NECESSARY FOR TESTING THEIR CONDITION, PROPERTIES AND FUNCTIONALITY.
CONSEQUENCES OF THE REVOCATION
YOU HAVE CANCELLED THIS CONTRACT, AND WE HAVE REFUNDED YOU THE COST OF THE ITEM YOU RETURNED. PLEASE NOTE THAT WE CANNOT REFUND THE SHIPPING COSTS ALREADY INCURRED, NOR THE RETURN SHIPPING COSTS, IMMEDIATELY, BUT AT THE LATEST WITHIN FOURTEEN DAYS FROM THE DAY ON WHICH WE RECEIVED YOUR CANCELLATION NOTICE. FOR THIS REFUND, WE WILL USE THE SAME PAYMENT METHOD THAT YOU USED FOR THE ORIGINAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE; IN NO CASE WILL YOU BE CHARGED ANY FEES FOR THIS REFUND. WE MAY WITHHOLD THE REFUND UNTIL WE HAVE RECEIVED THE GOODS BACK OR YOU HAVE SUPPLIED EVIDENCE OF HAVING SENT BACK THE GOODS, WHICHEVER IS THE EARLIEST.
GENERAL INFORMATION
1. PLEASE AVOID DAMAGING OR SOILING THE GOODS. PLEASE RETURN THE GOODS TO US IN THEIR ORIGINAL PACKAGING, INCLUDING ALL ACCESSORIES AND PACKAGING MATERIALS. IF NECESSARY, USE PROTECTIVE OUTER PACKAGING. IF YOU NO LONGER HAVE THE ORIGINAL PACKAGING, PLEASE ENSURE ADEQUATE PROTECTION AGAINST TRANSPORT DAMAGE BY USING SUITABLE PACKAGING.
2. PLEASE DO NOT RETURN THE GOODS FREIGHT COLLECT.
3. PLEASE NOTE THAT POINTS 1 AND 2 ABOVE ARE NOT PREREQUISITES FOR THE EFFECTIVE EXERCISE OF YOUR RIGHT OF WITHDRAWAL.
